In the event you place a return request for any product purchased by you, we will notify you once we’ve received and inspected the product returned by you, and let you know if the refund has been approved or not. If approved, you will automatically be refunded the relevant amount to your original payment method.

In the event of cancellation of an order, any amount paid by you with respect to such transaction shall be refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

We Ship across India, orders are shipped through registered domestic courier companies and speed post. Orders are shipped as fast as possible from the day of placing the order. The delivery of the shipment is subject to Courier Company / post office norms. Citypet.in (City Pet™) is not liable for any delay in delivery by the courier company or postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2-3 Business days from the date of the order and payment. All orders will be delivered to the registered address of the buyer provided to Citypet.in. We are not responsible for any damage to the order while in transit to the buyer.

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